Job Overview
The Clinic Administration Assistant will be responsible for providing excellent, safe, and compassionate medical care in accordance with best practices during our daily and triannual outreach. This position collaborates with our In-Country RN, Medical Missions Manager (MMM), and Director of Medical Missions (DMM) to coordinate logistics for our medical clinic scheduling and clinic volunteer opportunities. This position is a renewable two-year term.
This role will be directly involved in the mission of Healing Nations to glorify God through aiding in the organization and administration of clinic to aid in the process of offering compassionate care that leads to physical and spiritual flourishing.
Pre-Field Requirements
Support Team Building
All Healing Nations staff develop a personal support team to partner with them in this ministry. Your team supports you in your ministry position through prayer and financial gifts. How much you need to raise will depend on many factors such as experience, family size, the cost of living where you are located, etc. Our staff will work with you to determine your goals after you have been accepted for a position.
The funds you raise for support will cover the following:
- Salary
- Personal ministry expenses
- Liability Insurance (required during your full time of service)
Insurance and other benefits (i.e. retirement) will be factored into your support-raising goal but are not provided directly by Healing Nations.
Missionary Training & Orientation
Healing Nations requires all missionaries living abroad to attend a pre-field mission orientation program provided by Mission Training International in Colorado Springs, CO. This expense is not covered by Healing Nations but can be paid for with support raised.
Healing Nations Culture
As a faith-based organization, Healing Nations strives to foster a gospel-centered workplace. We strive to encourage and equip our staff to live faithful lives of obedience to Jesus by living out Biblical truth. We believe that everyone involved in the organization, from board members to staff to those we serve, is of equal value to God and seek to treat each person that way. In all that we do, we desire to glorify God and make his name known, whether around the office or among the nations.
As a part of our international staff, we strongly encourage that you receive ongoing pastoral care and support through your local US church during your time of service.
Department & Supervisor
Medical Missions, Jenni Duncan (Director of Medical Missions)
Communicates With
Director of Medical Missions, Medical Ministry Manager, In-Country Medical Team, Team Leaders, Volunteers, and Translators
Relationship to the Mission of Healing Nations
The mission of Healing Nations is to glorify God by cultivating spiritual and physical flourishing through cross-cultural ministry. The Clinic Administration Assistant is actively engaged in providing structure and organization for the medical care being offered to the under-resourced in Guatemala.
Duties, Responsibilities, & Authority
- Work in cooperation with the Director of Medical Missions (DMM), Medical Missions Manager (MMM), and in-country Charge RN and complete tasks as delegated
- Make scheduling templates prior to outreach
- Address scheduling questions and concerns with RN/DMM
- Make patient reminder texts/calls in advance
- Carefully review patient information and enter patient numbers as the patients are scheduled
- Update the patient registration information as needed, checking for errors and/or duplicate charts
- Assist RN in clinic set up
- Attend weekly huddles, debriefs, and meetings
- Organize and lead translators/volunteers for triannual clinics
- Recruit translators and volunteers as needed for medical providers
- Finalize translator schedule with In-Country RN
- Lead volunteer training alongside of RN
- Ensure proper licensures are active without claims for licensed professionals living in Guatemala
- Facilitate background checks and/or RENAS before proceeding with volunteer involvement
- Ensure liability waiver is signed by all volunteers and translators living in Guatemala
- Send volunteers the location pin and directions to clinic
- Communicate with HN Team Leader/DMM for translator missed days
- Ensure all paper printing is completed before outreach
Experience Required
- Dedicated Christian with current church involvement
- 3+ years of administrative experience
- Previous cross-cultural ministry experience
- Previous experience with Healing Nations Medical Ministry (two consecutive medical mission trips)
Strengths Required
Because of the unique nature of working within cross-cultural settings and because of the highly relational aspects of this ministry, the Clinic Administration Assistant needs to be the following:
- Adaptable; Approachable; Communicative; Compassionate; Detail-Oriented; Flexible; Gracious; Humble; Kind; Organized; A Problem-Solver; Reliable; Skilled; Strategic; Supportive; A Team Player
Skills Required
- Competent with Healing Nations EMR software
- Competent with Microsoft programs (Outlook, Word, Excel)
- Bilingual; must be in Spanish classes until proficient in speaking (including medical terminology without a translator)
Job Location
Santo Tomas, Guatemala
Remote work (from home via computer and phone) should be expected
After you apply, our Executive Team will review your application and contact your references. You will then be contacted to schedule an interview, after which, the Executive Team will make a decision to hire or not. Once a decision has been made, you will be contacted with next steps.
Please do not begin the support raising process until after you have received an affirmative decision of hiring.